Lessons Learned from Maintaining a Cultural Building

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I was very excited when our company was awarded the project of a cultural building, which was also a government building made in heritage style with olden vintage charm.

The excitement of the new project was yet to sink in when I realized that the actual work started.

The thing with the cultural building was the use of expensive materials and the maintenance of old charm with modern techniques.

The building needed utmost care, what with expensive marble and stones. In addition to this, the building had drainage problems, and being an ancient design, scaffolding was a nightmare with long ceiling fans.

I hope you can imagine the building now. Two years of maintaining the project, which now seems so easy, was not so back then.

Mistakes that cost me that project were:

1. Wrong subcontractor: Substandard work is not acceptable at all. In Facilities Management (FM), only one mistake is sufficient to lose the client's project. See to it that the subcontractor works as per instructions and uses approved materials and tools.

2. Not serious about client requirements: Do not see it as mere work that needs to be finished. But listen to your client's requirements and try to fulfill them.

   Think of the client as a prince (someone who needs to be loved and listened to) and not a king (someone to be feared).

   The more love you shower on your client in aspects of listening to him and satisfying his requirements and wants, the more loyal he will be to you, which in turn will keep your business rolling.

That's it for today, folks! 👋 Hope you learned a thing or two. If you're still here, just to let you know, I appreciate your subscription to my newsletter. Each subscription means a ton to me. 🤍